We are committed to putting you first and providing a quality customer service. This includes how we deal with any complaint or compliment you may have.

• We will deal with your complaint or compliment quickly and fairly
• We will tell you what is happening with your complaint and we will do everything we can to help you
• We will do our best to treat the information you give us in confidence
• We will explain our decision
• We will use complaints and compliments to review and improve the way we provide services

What is a compliment?

A compliment is when you tell us you are happy. For example if:

• We deliver a service on time
• We received your food/take aways fresh and on time
• You receive a good or excellent quality of service
• You want to praise or highlight the service given to you by a member of staff