We are committed to putting you first and providing a quality customer service. This includes how we deal with any complaint or compliment you may have.

• We will deal with your complaint or compliment quickly and fairly
• We will tell you what is happening with your complaint and we will do everything we can to help you
• We will do our best to treat the information you give us in confidence
• We will explain our decision
• We will use complaints and compliments to review and improve the way we provide services

What is a complaint?

A complaint is when you tell us you are not happy. For example if:

• You receive a poor quality of service
• You are not happy with a member of staff in some way
• You are not happy with the food/take away order you have received or is not up to standard