We are committed to putting you first and providing a quality customer service. This includes how we deal with any complaint or compliment you may have.
- We will deal with your complaint or compliment quickly and fairly
- We will tell you what is happening with your complaint and we will do everything we can to help you
- We will do our best to treat the information you give us in confidence
- We will explain our decision
- We will use complaints and compliments to review and improve the way we provide services
What is a complaint?
A complaint is when you tell us you are not happy. For example if:
- You receive a poor quality of service
- You are not happy with a member of staff in some way
- You are not happy with the food/take away order you have received or is not up to standard