Complaints

We are committed to putting you first and providing a quality customer service. This includes how we deal with any complaint or compliment you may have.

  • We will deal with your complaint or compliment quickly and fairly
  • We will tell you what is happening with your complaint and we will do everything we can to help you
  • We will do our best to treat the information you give us in confidence
  • We will explain our decision
  • We will use complaints and compliments to review and improve the way we provide services

 

What is a complaint?

A complaint is when you tell us you are not happy. For example if:

  • You receive a poor quality of service
  • You are not happy with a member of staff in some way
  • You are not happy with the food/take away order you have received or is not up to standard
Stadium Fast Foods Complaints & Compliments